Frequently Asked Questions (FAQ)
1. What is My Store?
My Store is an online shopping platform that operates exclusively in the UAE, offering a wide range of quality products with the convenience of cash on delivery (COD) and free shipping on all orders.
2. Where does My Store deliver?
We currently deliver to all locations across the United Arab Emirates (UAE).
3. Do you offer cash on delivery (COD)?
Yes, we provide a cash-on-delivery payment option to make shopping easier and more secure for our customers.
4. Is there any shipping fee?
No, all orders come with free shipping, no matter the size or location of delivery within the UAE.
5. How long does delivery take?
Orders are typically delivered within 2–5 business days. Delivery times may vary slightly depending on your location.
6. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order before it is dispatched. Please contact our customer service team as soon as possible for assistance.
7. What is your return and refund policy?
We accept returns for items that are unused and in their original packaging within 7 days of delivery. Once the return is processed, refunds will be issued via the original payment method. For more details, please refer to our Return Policy page.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your delivery status.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order details and a photo of the product. We will resolve the issue promptly.
10. How can I contact customer support?
You can reach our customer support team via:
- Email: support@mystore.ae
- Phone: +971-XXX-XXXX
- Live Chat: Available on our website.
Still have questions? Feel free to contact us anytime – we're here to help!
